COURIERS AND FORWARDERS
The goods are entrusted to various transport companies that are not under the administrative and legal control of Viola bike-project. The services rendered by these companies are beyond the control of Viola bike, and the same cannot be held responsible for any damage to things or people caused by the aforementioned transport companies. However Viola bike undertakes to try to solve any type of problem that may arise during the journey and delivery of the purchased goods, acting as an intermediary.
In the event that the equipment on arrival is damaged by transport, you can accept the package "with reserve", or refuse it, in order to be able to take advantage of the insurance. If the package arrives damaged, and you accept it without reserve, or you do not refuse it, Viola bike will not be held responsible for damage caused during transport to the materials included in the shipment.
Normal delivery takes place within 15 working days unless promotions or shipping methods are used which shorten the delivery period. In these cases, the new delivery times will be clearly displayed within the promotion itself and/or in the shipping method during the checkout phase and reported in the order summary. However, in the case of products that are not available but can be booked, delivery times can vary from 30 to 45 working days, in which case you will be promptly notified with the option to decide between a refund or wait for the product to be available, the latter can be booked with an advance of 50% of the purchase value. Viola bike, in compliance with directive 2011/83/EU on consumer rights, undertakes to deliver the goods as soon as possible within the agreed shipping terms, and in any case, within the terms of the aforementioned law of which it is reported below the official link: http://eur-lex.europa.eu/legal-content/IT/TXT/?uri=CELEX:32011L0083&qid=1401203935610